Based at the company's head office in Grenoble, as a Sales Administration Assistant, you will be involved in all administrative aspects of sales operations. You will be responsible for the company's sales reporting. You will carry out all sales and marketing operations for the key accounts you manage. As such, you will have 2 main areas of responsibility:

Management of entrusted customer accounts:

Participate in the integration of new customer accounts within the ADV department,
Receive orders: ensure the completeness of the elements making up the order, enabling an official order to be entered into the ERP system.
Follow up and alert on missing elements of files either at order registration or at invoicing launch.
Invoice the customer in accordance with company procedures and the contract.
Computerized order processing: manage orders through to invoicing in the ERP system
Comply with the procedures and rules of business conditions stipulated in the customer's contract
Ensure that deadlines are met in accordance with agreements stipulated in tenders and contracts.
Ensure administrative follow-up of key customer accounts
Liaise with agencies and customers
Ensure regular feedback to line and functional managers

Business organization and continuous improvement:

Organizing work in pairs
Centralize and consolidate sales follow-up by sales teams
Make suggestions to improve work methods and processes

Specifically for this position, your scope of responsibility is extended to the logistics activity and is characterized as follows:

Receive orders from service providers and enter them into the ERP system
Monitor customer and service provider orders: lead times, customer information, feedback to management
Ensure the feasibility of the manufacturing offer
Reporting to agencies on their respective orders

Your assets

You will be working in a dynamic environment where rigor, collaboration and responsiveness are essential to ensure the smooth running of our processes.

Education and experience :

2 to 3 years' higher education (BTS or DUT in sales administration or equivalent).
2 to 5 years' experience in a similar role, ideally in a structured and demanding environment.

Business skills :

Excellent knowledge of the company's activities and organization.
Mastery of dunning, settlement and litigation management procedures.
Good understanding of the company's contractual obligations towards its customers.

Technical skills :

Efficient use of in-house software and packages as well as Pack Office (Word, Excel, PowerPoint).
Ability to analyze and synthesize problems based on customer feedback.
Ability to extract and exploit ERP data to formulate relevant answers.
Regular updating of dashboards and reporting tools for optimal monitoring.

Personal qualities :

Strong ability to work as part of a cross-functional team.
Excellent oral and written communication skills, both with customers and internally.
Organized, rigorous and able to analyze and summarize.
Strong customer focus and service orientation.

Onet has been committed to diversity and disability for many years. Onet recruits and recognizes all talents.

Our business

Onet, a French family-owned group founded in 1860, is an international player in engineering and services. Its more than 70,000 employees work every day to help create ever healthier, safer and more reliable environments.

More about Onet

Our 7,000 employees protect numerous industrial, service, transport and event sites in France. We support our customers in the global management of their risks, and deploy teams of safety and security agents, as well as electronic security systems. Onet Security is part of the Onet Group, an international service and engineering group with 80,000 employees.

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