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Home / Media / News / [Infographic] Satisfaction survey results: 86% of customers satisfied withOnet Security's services

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[Infographic] Satisfaction survey results:
86% of customers satisfied withOnet Security services

Onet is committed to a transparent and responsible relationship with its customers.

It is with this in mind that the Group regularly conducts customer satisfaction surveys. As part of this dynamic, Onet Security has launched a new survey to assess customer satisfaction levels, identify strengths to be maintained and target areas for improvement.

Nearly 9 out of 10 customers satisfied with Onet Sécuritée's services.

thursday, july 31, 2025
- Onet

Things to remember

89% are satisfied with our sales offers, particularly their technical relevance.
More than 8 out of 10 customers are satisfied with the service, its follow-up and the quality of their relationship with Onet Security.
Onet Security is perceived as an available, responsive company, whose agents' know-how is recognized by our customers.
Each barometer is the subject of a concrete action plan to improve the least satisfactory points.
Priority actions to meet their expectations even more effectively: communicate more on our innovations, further improve service control and optimize our reporting and monitoring documents.