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Factotum agent

What is the role of a factotum agent ? What skills are required? What are the duties of a factotum agent? Find all the answers to these questions in this fact sheet designed exclusively for the factotum agent profession.

Maintenance worker changing a lock.

I'm in charge of carrying out 2nd level maintenance work on the site where I'm deployed.

What is a factotum agent ?

The Factotum Agent is a multi-skilled, multi-tasking professional, often regarded as a handyman in a building or institution. This role involves the maintenance of premises, reception and equipment, guaranteeing a healthy, well-organized environment for occupants.

What are the role and responsibilities of the Factotum Agent ?

The Factotum agent performs a variety of tasks, such as minor painting jobs , maintenance of premises and outdoor areas, and management of consumables and maintenance logs. In addition to their technical duties, they often play a role in building security, monitoring comings and goings and controlling access in compliance with safety regulations.

The Factotum Agent: a key player in sustainability and safety

Agent Factotum also contributes to the sustainability of installations. By carrying out preventive maintenance, he extends the life of equipment and reduces the need for frequent replacements, which is good for the environment. What's more, his role in managing site safety is crucial. It ensures that all safety standards are met, reducing the risk of accidents and guaranteeing a safe working environment for all.

What environment will I be working in?

I work directly on customer sites, which can include offices, commercial establishments or other types of facilities in different industries. My role involves managing aspects of maintenance, facilities management, and operational excellence, while ensuring a versatile and responsive service based on specific customer needs.

What skills do you need?

The position of Factotum Agent requires a wide range of technical and practical skills.
Here are some of the key skills required to succeed in this profession:

1

Technical skills
  • Basic knowledge of electricity, plumbing, locksmithing and carpentry.
  • Know how to use common DIY and maintenance tools.
  • Understanding heating, ventilation and air-conditioning systems.

2

Versatility
  • Ability to juggle a variety of assignments and respond to current priorities.
  • Flexibility to adapt to unforeseen events and emergencies.

3

Organizational skills
  • Management of intervention schedules and priorities.
  • Monitor inventory and anticipate needs.

4

Reactivity
  • Ability to respond quickly to breakdowns or incidents.
  • Propose effective solutions to problems.

5

Interpersonal skills
  • Good communication skills to interact with colleagues and contractors.
  • Service-oriented to meet employees' needs and ensure their comfort at work.

Job description : Missions and responsibilities of a Factotum Agent

The role of Factotum Agent encompasses a wide variety of tasks, which can vary depending on the company, the business sector and specific needs. Here are some of the main tasks a Factotum Agent may be called upon to perform:

1

Infrastructure maintenance :
The Factotum Agent is often primarily responsible for maintaining the company's infrastructure. This includes routine repair tasks such as replacing light bulbs, repairing water leaks, adjusting air-conditioning systems, and sometimes even lighter painting or carpentry work.

2

Logistics management:
In addition to maintenance, the Factotum Agent carries out essential logistical tasks. This may include managing inventories (office supplies, cleaning materials), organizing deliveries and shipments, and preparing workspaces for internal events (meetings, conferences) or external events (welcoming visitors, seminars).

3

Coordination with external service providers:
When specialized interventions are required (complex repairs, renovation work, installation of technical equipment), the Factotum Agent coordinates the intervention of external service providers. He/she must ensure that the work is carried out on schedule and in compliance with the company's safety and quality standards.

4

Safety and compliance :
The Factotum Agent also ensures compliance with safety standards on company premises. This includes regularly checking fire extinguishers, fire alarms, emergency exits and safety devices. He or she must also be able to carry out routine checks to ensure that the premises comply with current regulations.

How do I become a Factotum Agent?

Training to become a factotum
Diploma/education: To become a Factotum Agent, it's advisable to have a CAP or BEP in the building and civil engineering sector, such as painter, plumber, electrician or carpenter. These diplomas provide a solid foundation in maintenance and repair techniques, particularly in the finishing trades . Although prior experience is highly valued, these qualifications facilitate access to a wide variety of positions, including open-ended contracts with various benefits.
Future prospects
The Factotum Agent can progress to specialties such as green space maintenance, electrical, thermal and sanitary maintenance, or building security management. They can also specialize in specific areas such as access management or preventive and corrective maintenance of installations.
What are the different types of Factotum Agent?
There are no distinct types of Factotum Agent per se, but responsibilities can vary depending on the industry and customer needs. Some agents may focus on technical maintenance, while others cover a wider range of services, including gardening or archive room management.

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