Job offer 3 Debt collectors F/H CDI Bouches du Rhône (13)

To support the growth of its activities, the Onet Group is looking for 3 Collections Officers (F/H) to report to the Group's Accounting, Tax and Financing Department.

The Collections Manager's main task is to contact debtors by telephone and/or e-mail to obtain collection of the Group's unpaid receivables. He/she carries out out-of-court collection of unpaid receivables.

Its main activities are:

Customer portfolio management:

Manage and be responsible for a customer portfolio of one or more Regional Divisions /Divisions, all branches, all sites
Independently organize telephone calls to debtor customers in accordance with the objectives set by the department manager
Identify and code the various disputes raised by customers and report them to the branches using a dispute form.
Follow customer disputes through to closure (resolution)
Inform and alert agencies of a customer's critical situation
Draft all incoming and outgoing correspondence (formal notice, processing of reminder e-mails, partial payment, etc.).

Control and follow-up of accounting records :

Check and send reminders to customers
Report on activity
Monitor the processing of payment anomalies

Setting up accounting procedures :

Carry out tasks related to insolvency and contentious recovery procedures
Monitor collection department procedures, inform and advise agencies

Your assets

With a 2-year higher education qualification, you have proven experience in customer collections.

You are proficient in office automation tools such as Excel (ResearchV and TCD). Knowledge of BO XI is a plus.

Knowledge of the service's enforcement procedures and collection deadlines. Knowledge of how a credit insurance contract works.

Versatile and dynamic, you are able to work as part of a team and handle a certain volume.

Autonomous, you manage your customer portfolio according to the priorities set by the department manager.

Diplomatic and able to negotiate, you enjoy telephone contact. You have good writing and oral communication skills.

Onet has been committed to diversity and disability for many years. Onet recruits and recognizes all talents.

Our business

Onet, a French family-owned group founded in 1860, is an international player in engineering and services. Its more than 70,000 employees work every day to help create ever healthier, safer and more reliable environments.

More about Onet

Onet is an international services and engineering group. Our diversified offering (Cleaning, Security, Hospitality, Logistics, Airport Services, Nuclear Engineering and Services, Technical Building Maintenance) spans several countries and draws on the expertise of our 80,000 employees. Our mission is to deploy our energies and resources to help create ever healthier, safer and more reliable environments.

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