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SECRETARIAT:
Greet and assist internal and external contacts
Answer phone calls: forward calls to the appropriate person, take messages and relay them in a timely manner, and provide initial information
Handle incoming and outgoing mail
Organizing and coordinating schedules, arranging meetings and appointments, and preparing the necessary documents to ensure they run smoothly
Drafting meeting minutes and reports based on meeting notes
Handling sensitive information confidentially with multiple parties
Identifying the appropriate contacts based on specific cases
Formatting documents—editing and photocopying documents
Planning and organizing travel: booking hotels and transportation,
Plan and organize travel: hotel and transportation reservations, preparing travel authorizations, travel orders, and itineraries
Perform any tasks or assignments as requested by a supervisor
ADMINISTRATIVE AND BUSINESS MANAGEMENT:
Set up an accessible filing and archiving system
File and archive paper and electronic documents in accordance with current standards
Set up and maintain the customer/prospects
Set up and monitor the indexing of all client contracts
Search for information and documents to compile files tailored to a specific target audience
Process quotes and requests for proposals
Centralize inventory and order management.
HUMAN RESOURCES MANAGEMENT:
Assist with personnel management and administrative follow-up
Complete hiring procedures: registration forms, contracts
Track workplace accidents, sick leave, and medical exams
Ensure the preparation of regulatory reports
Oversee disciplinary proceedings and terminations of employment contracts
Handle the administrative aspects of IRP meetings and track delegation hours
Assist with payroll processing for agency staff
Manage and monitor training initiatives
BUDGET MONITORING AND BILLING:
Enter, review, and approve expense reports
Perform accounting tasks: provisions, expenses, bank reconciliations
Place orders and enter supplier invoices
Validate and enter billing information for projects
Handle the administrative follow-up of contracts and customer payments
SKILLS
Knowledge of the company and its offerings
Knowledge of internal procedures
Good general and economic knowledge
English
PROFESSIONAL SKILLS
Proficiency in accounting software
Proficiency in IT tools and the web
Proficiency in writing techniques
BEHAVIORAL SKILLS
Responsiveness
Organizational skills and foresight
Attention to detail and methodical approach
Diplomacy
Independence
Interpersonal skills
Team spirit
Reliability
Internal and external customer focus