Job Opening: Sales Administration Manager (M/F), Permanent Position, Loire-Atlantique (44)

MAIN RESPONSIBILITIES: TheSales Administration Manager for Region F (M/F) handles the administrative processing of customer files. He or she records and tracks orders and contributes to managing customer relationships for accounts under their purview. He or she oversees the production of regional customer reports. He or she supervises and coordinates all sales administration activities and the teams dedicated to sales administration.
As the primary point of contact between sales, operations, billing, and finance, he or she ensures the reliability of contractual information and the smooth flow of communication, from a client’s onboarding through the management of their contract (amendments, renewals, and terminations).

BUSINESS DEVELOPMENT
, along with his team:

Manages customer interactions (pre-sales and post-sales).
Responds to inquiries from clients with managed accounts.
Provides administrative support when responding to requests for proposals (documents, templates, data consistency).
Ensures that managed accounts are revalued in accordance with Group policy.
Coordinates client onboarding (providing contract information, billing data, and scope of services).
Participates in efforts to improve customer satisfaction.
Helps build customer loyalty (renewals, extensions, adjustments).
Contributes to sales analysis and suggests improvements to increase the efficiency of the sales cycle.

ADMINISTRATIVE MANAGEMENT
, along with her team:

Open the accounts receivable.
Implements internal communication tools and service planning tools for managed accounts.
Prepares, manages, and tracks quotes and orders for managed accounts.
Updates all data related to the managed accounts market.
Enters data into the CRM management tool.
Centralizes and ensures the reliability of contractual information for managed accounts.
Handles the administrative follow-up for amendments, renewals, and terminations of managed accounts.
Archive contractual documents in a structured manner.
Monitors billing and follows up with customers regarding outstanding payments.
Handles requests and complaints related to managed accounts.
Serves as the liaison between sales, operations, billing, and finance for managed accounts.
Helps ensure the smooth flow of internal transactions for managed accounts.
Helps prepare internal and client reports and present them.
Prepare the meeting materials for the “network” contracts.
Is proactive in suggesting ways to improve tools and reporting.

MANAGEMENT AND OVERSIGHT OF ADV OPERATIONS

Manage, lead, and support the sales administration team as needed (organization, priorities, skill development).
Define and enforce sales procedures and best practices.
Monitor business performance metrics and implement the necessary corrective actions.
Help roll out new management tools (ERP, CRM, digitization).

Your assets

Knowledge

Knowledge of business management.
Knowledge of the company's offerings and its market.

Know-how

Proficiency in business metrics.
Billing Management.
Reporting.
Customer follow-up.
Sales Techniques.
Preparation of estimates.
Proficiency in ERP and CRM systems.
Advanced proficiency in Excel (pivot tables, lookup functions).
Use of contract management and digitization tools.
Litigation and Debt Collection Management.
Team Management.

Onet has been committed to diversity and accessibility for many years. Onet recruits and recognizes all types of talent.

Joining Onet also means adhering to the values of listening, respect and boldness that are the foundation of our group and guide our actions every day.

Our business

Onet, a French family-owned group founded in 1860, is an international player in engineering and services. Its more than 70,000 employees work every day to help create ever healthier, safer and more reliable environments.

More about Onet

As France's No. 1 player in Cleaning and Services, we work every day to maintain the hygiene and cleanliness of places of work, transport, healthcare, education, leisure... Our cutting-edge tools and methods support our teams on a daily basis, ensuring our position as a benchmark in the cleaning market. With 62,000 employees and 180 locations worldwide, Onet Cleaning and Associated Services is part of the Onet Group.

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