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822 available offers
  • IS Support Technician F/H
  • Ref : 2024-11654
  • Marseille (13009)
  • CDI
  • 23 days ago
City
Marseille (13009)
Activity
Cross-functional activities
Function
IT / si
Contract type
CDI
Working hours
Full-time
Compensation

Offer description

Your mission

Onet is recruiting an IT Support Technician F/H to strengthen its Helpdesk teams.

 

Based at our Marseille headquarters (9th arrondissement), you will join a team led by a Helpdesk Coordinator.

 

In this context, your missions will focus on two areas:

 

Technical interventions :

  • Entry, qualification and processing of incident files
  • Provide first-level support for group applications
  • Refer unresolved or out-of-scope cases to the appropriate departments
  • Track and trace files through to resolution

Expertise:

  • Participate in the acceptance of new applications and new versions
  • Participate in the department's communication activities, in particular the drafting of user manuals
  • Analyze and validate the department's activity report, define and implement improvement actions
  • May be required to take part in application user training sessions
  • Draw up and update the necessary procedures
  • Ensure the smooth running of applications
  • Ensure proper application of specific procedures relating to branch/site movements (creations/modifications and closures). 
Your assets

With a higher education in IT, you have at least 3 years' experience in a similar position in a company.

 

Knowledge of applications and technologies used in the company, and of the main computer languages.

 

Good knowledge of Windows environments, networks and telephony.

 

Basic knowledge of topologies, TCP/IP, patching, IP/digital telephony.

 

You are highly adaptable and analytical, and enjoy working as part of a team. With the desire to guarantee optimal operation for users, you are a good listener, autonomous and a driving force behind proposals.

 

You have a good command of English (editor support in English).

 

Onet has been committed to diversity and disability for many years. Onet recruits and recognizes all talents.

Our business

Onet, a French family-owned group founded in 1860, is an international player in engineering and services. Its more than 70,000 employees work every day to help create ever healthier, safer and more reliable environments.
More about Onet
Onet is an international services and engineering group. Our diversified offering (Cleaning, Security, Hospitality, Logistics, Airport Services, Nuclear Engineering and Services, Technical Building Maintenance) spans several countries and draws on the expertise of our 80,000 employees. Our mission is to deploy our energies and resources to help create ever healthier, safer and more reliable environments.

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