Job Opening: Work-Study Program—RUN SI Project Manager, Val d'Oise (95)

In an environment where service continuity is a critical performance factor, information systems play a central role in operations management, service quality, and the user experience.
Within the Digital Transformation and Innovation Department, we are seeking a Work-Study RUN Project Manager to contribute to the operational excellence of IT services and the continuous improvement of support and operational processes.
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Your Mission
Reporting to the Digital Transformation and Innovation Manager, you will help manage application and infrastructure RUN operations, with the goal of ensuring the availability, performance, and quality of service of the solutions used by operational teams and support functions.
You will gradually take on responsibilities at the intersection of project management, incident management, and continuous improvement.
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Your Responsibilities
Overseeing RUN Operations[DL1.1]
• Manage requests and track incidents and issues in coordination with internal teams and service providers.
• Participate in analyzing usage patterns and root causes, and in implementing corrective action plans.
• Help ensure compliance with service level agreements (SLAs).
• Monitor the progress and renewal of service provider contracts.
• Ensure compliance with the RUN budget.
• Provide updates and communication to stakeholders.
Continuous Improvement[DL2.1]
• Identify opportunities to optimize RUN processes.
• Formalize procedures, operating protocols, and documentation.
• Participate in the automation of recurring tasks.
• Help establish and monitor performance metrics to track performance losses and anticipate critical incidents.
Project Management
• Support the deployment of application and technical updates.
• Help coordinate the various stakeholders (business units, IT teams, external partners).
• Prepare and lead monitoring committee meetings.
• Report on progress, risks, and action plans.
Service Quality and User Support
• Help monitor user satisfaction.
• Help prioritize change requests.
• Support users in adopting new solutions.
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What You’ll Learn
This work-study program will give you a comprehensive understanding of the IT value chain at an airport services provider:
• IT service management (ITSM).
• Project management methodologies.
• Incident, problem, and change management.
• Vendor management.
• Facilitating the relationship between business units and IT.
• Monitoring operational performance to

Your assets

Education
• Student in a 4- or 5-year degree program (engineering school, university, or business school with a specialization in information systems, digital transformation, or project management).
Desired Skills
• Strong interest in information systems and project management.
• Good understanding of digital and application environments.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Knowledge of ITIL practices, ITSM tools, or service management is a plus.
• Knowledge of Power BI, SQL, or Power Platform is a plus.
Personal Qualities
• Analytical mindset and attention to detail.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Excellent interpersonal skills.
• Intellectual curiosity and a passion for continuous improvement.
• Service-oriented and results-driven.
• Ability to thrive in a demanding operational environment.
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Why join us?
• Join a major player in airport services.
• Participate in projects with significant operational impact.
• Gain hands-on experience in IT service management and digital transformation.
• Receive hands-on support from an experienced team.
• Build in-demand skills in project management, operational performance, and IT governance.

At Onet Airport Services, we believe that sustainable performance is built on commitment, innovation, and operational excellence. Join us to help transform the services that will keep tomorrow’s airports running.

Our business

Onet, a French family-owned group founded in 1860, is an international player in engineering and services. Its more than 70,000 employees work every day to help create ever healthier, safer and more reliable environments.

More about Onet

For over 55 years, Onet Airport Services has been a major partner of major international airlines and French airports. Our teams work with customers on all types of aircraft (commercial, cargo or private), on baggage management, on all runway and crossing services, and on cleaning services. Onet Airport Services is part of the Onet Group, a service and engineering group with 80,000 employees.

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