Job Opening: Administrative Assistant for After-Sales Service (M/F), Fixed-Term Contract, Nord (59)

As true architects of security and safety solutions, we design, integrate, and maintain custom electronic systems tailored to meet our clients' needs.

As a partner to major public and private sector organizations, we operate in demanding environments where safety is a key priority.

We are hiring an Administrative Assistant for After-Sales Service (M/F) for our Lille office to cover a maternity leave (6-month fixed-term contract).

Your tasks :

Create and track service tickets using the Praxedo tool
Process invoices for services (contracts, one-time services, repairs)
Track after-sales service administrative cases
Handle customer service administrative tasks (incoming calls, customer emails, follow-ups)
Ensure that monitoring and reporting tools are kept up to date
Ensure service quality and customer satisfaction

Your assets

With a background in administrative management or administrative assistance, you ideally have some prior experience in a similar role.

Your attention to detail, organizational skills, and commitment to customer service will be key assets for success in this role.

Onet has been committed to diversity and disability for many years. Onet recruits and recognizes all talents.

Our business

Onet, a French family-owned group founded in 1860, is an international player in engineering and services. Its more than 70,000 employees work every day to help create ever healthier, safer and more reliable environments.

More about Onet

Our 7,000 employees protect numerous industrial, service, transport and event sites in France. We support our customers in the global management of their risks, and deploy teams of safety and security agents, as well as electronic security systems. Onet Security is part of the Onet Group, an international service and engineering group with 80,000 employees.

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