Job offer ASSISTANT COMMERCIAL ADV F/H CDI Cher (18 )

The manager consolidates and monitors service requests and customer complaints, and ensures quality control. The manager is the interface between, in particular, site managers and customers.

Tasks:

- Creation of customer files, from start-up retroplanning to tool deployment, including training customers in Onet tools (justime, BBC, etc.). You will also take part in meetings with customers during the start-up phase.

- intervention management: you will centralize and coordinate with operations, requests for intervention and any complaints via specific software until they are resolved. You monitor customer dissatisfaction and implement corrective actions. You prepare summary files for customer steering committees.

- Together with operations, you draw up quality control schedules in coordination with the QSE managers of the plants concerned, and monitor absenteeism (justime).

- You monitor and centralize requests for credit notes and penalties and pass them on to the billing department.

Your assets

- organizational skills and priority management

- Relational skills

- Perfect command of computer tools, in particular Excel and Power Point

- Rigor, responsiveness and autonomy are essential for this position

Our business

Onet, a French family-owned group founded in 1860, is an international player in engineering and services. Its more than 70,000 employees work every day to help create ever healthier, safer and more reliable environments.

More about Onet

As France's No. 1 player in Cleaning and Services, we work every day to maintain the hygiene and cleanliness of places of work, transport, healthcare, education, leisure... Our cutting-edge tools and methods support our teams on a daily basis, ensuring our position as a benchmark in the cleaning market. With 62,000 employees and 180 locations worldwide, Onet Cleaning and Associated Services is part of the Onet Group.

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