Job offer: Debt collection officer (M/F) Fixed-term contract Marseille

Based at the head office in Marseille (9th arrondissement) and reporting to the Head of the Collections Department, your main task will be to contact debtors by phone and/or email in order to obtain amicable recovery of unpaid debts.

In this role, your responsibilities will include:

Manage and be responsible for a client portfolio for one or more regional departments/divisions.

Independently organize telephone calls to debtor customers in accordance with the objectives set by the department manager

Identify and code the various disputes raised by customers and report them to the branches using a dispute form.

Follow customer disputes through to closure (resolution)

Inform and alert agencies of a customer's critical situation

Draft all incoming and outgoing correspondence (formal notice, processing of reminder e-mails, partial payment, etc.).

Check and send reminders to customers

Report on your activity

Monitor the processing of payment anomalies

Carry out tasks related to insolvency and contentious recovery procedures

Monitor collection department procedures, inform and advise agencies

Your assets

With a two-year college degree, you have significant experience in amicable customer debt collection.

Versatile and responsive, you enjoy working in a team and know how to manage a large volume of activities. You are independent and able to manage your client portfolio while respecting the priorities set by your manager.

With good interpersonal skills, diplomatic and comfortable with negotiation, you enjoy communicating by phone. You have strong writing skills and effective oral communication skills.

You are proficient in office software, particularly Excel (VLOOKUP and pivot tables). Knowledge of BO XI and Sidetrade would be appreciated.

Onet has been committed to diversity and disability for many years. Onet recruits and recognizes all talents.

Our business

Onet, a French family-owned group founded in 1860, is an international player in engineering and services. Its more than 70,000 employees work every day to help create ever healthier, safer and more reliable environments.

More about Onet

Onet, a French family-owned group founded in 1860, is an international player in the engineering and services sectors. Our diversified offering (cleaning, security, reception, logistics, airport services, engineering and nuclear services, technical building maintenance) spans several countries and is based on the expertise of our 80,000 employees, representing €2.4 billion in revenue. Our mission is to deploy our energies and resources to help create ever healthier, safer, and more reliable environments. Our ambition is to strengthen our impact to become a mission-driven company.

Are you interested in this offer?

Send my application