Job Opening: Collections Specialist (M/F), Fixed-Term Contract, Bouches-du-Rhône (13)

Based at the corporate headquarters in Marseille (9th arrondissement) and reporting to the Head of the Collections Department, your primary responsibility is to contact debtors by phone and/or email to facilitate the amicable collection of outstanding debts.

In this role, your responsibilities are as follows:

Manage and be responsible for a client portfolio across one or more regional offices or divisions
Independently organize telephone calls to debtor customers in accordance with the objectives set by the department manager
Identify and code the various disputes raised by customers and report them to the branches using a dispute form.
Follow customer disputes through to closure (resolution)
Inform and alert agencies of a customer's critical situation
Draft all incoming and outgoing correspondence (formal notice, processing of reminder e-mails, partial payment, etc.).
Check and send reminders to customers
Report on Your Business Activities
Monitor the processing of payment anomalies
Carry out tasks related to insolvency and contentious recovery procedures
Follow the collection department's procedures; keep the branches informed and provide them with information

Your assets

You hold a two-year post-secondary degree and have significant experience in amicable accounts receivable collection.

You are versatile and responsive, enjoy working as part of a team, and are able to manage a heavy workload. You work independently and are capable of managing your client portfolio while adhering to the priorities set by your manager.

With strong interpersonal skills, a diplomatic approach, and a knack for negotiation, you enjoy communicating over the phone. You have strong writing skills and are an effective verbal communicator.

You are proficient in office software, particularly Excel (VLOOKUP and pivot tables). Knowledge of BO XI and Sidetrade is a plus.

Onet has been committed to diversity and disability for many years. Onet recruits and recognizes all talents.

Our business

Onet, a French family-owned group founded in 1860, is an international player in engineering and services. Its more than 70,000 employees work every day to help create ever healthier, safer and more reliable environments.

More about Onet

Onet, a French family-owned group founded in 1860, is an international player in the engineering and services sectors. Our diversified offering (cleaning, security, reception, logistics, airport services, engineering and nuclear services, technical building maintenance) spans several countries and is based on the expertise of our 80,000 employees, representing €2.4 billion in revenue. Our mission is to deploy our energies and resources to help create ever healthier, safer, and more reliable environments. Our ambition is to strengthen our impact to become a mission-driven company.

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