Job Opening: Front Desk Team Leader (M/F) Permanent Position, Paris (75)

Reporting to the Reception Manager, you will ensure that reception services are focused exclusively on the satisfaction of internal clients and visitors.

Your main tasks will be to :

Organize and supervise the front-of-house team’s daily operations
Onboarding, training, and supporting hosts and hostesses
Conduct briefings and ensure that instructions are properly communicated
Monitor the quality of service and compliance with procedures
Ensure compliance with presentation and service standards
Anticipate and manage unforeseen events to ensure service continuity
Oversee ceremonial receptions and official visits
Support the team in handling sensitive situations
Serve as the daily liaison between the client and the operations team
Identify areas for improvement and offer suggestions regarding the organization of the service
Handle reception duties: greet visitors, manage the switchboard, handle courier requests, etc.

Your assets

You have proven experience in corporate reception, hospitality, or the high-end hotel industry, as well as a successful track record in leading a team.

Bilingual English proficiency is essential.

You have an excellent sense of customer service and a polished appearance.

Leadership, organizational skills, responsiveness, diplomacy, and the ability to handle unexpected situations are essential for success in this position.

You also have excellent written and oral communication skills, are proficient with computer software, and can maintain a high degree of discretion in an environment that requires strict confidentiality.

Our business

Onet, a French family-owned group founded in 1860, is an international player in engineering and services. Its more than 70,000 employees work every day to help create ever healthier, safer and more reliable environments.

More about Onet

As France's No. 1 player in Cleaning and Services, we work every day to maintain the hygiene and cleanliness of places of work, transport, healthcare, education, leisure... Our cutting-edge tools and methods support our teams on a daily basis, ensuring our position as a benchmark in the cleaning market. With 62,000 employees and 180 locations worldwide, Onet Cleaning and Associated Services is part of the Onet Group.

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