Job offer Customer care coordinator F/H CDI Haute Garonne (31)

As part of the Regional Division, you will be responsible for supervising the planning and operational implementation of a customer project within your scope.

As a field manager, you are the interface between client teams and operations teams and subcontractors/co-contractors.

Your main tasks will be as follows:

Operation :

- Manage multi-service provisions (e.g., cleaning, floral decoration, water fountains, coffee, green spaces, etc.).

- Manage service providers (subcontractors/co-contractors).

- Benchmark and optimize contracts with various service providers.

- Create, maintain, and monitor quality indicators.

- Analyze activity reports and lead regular meetings.

- Check the eligibility of benefits.

- Track supplies, consumption, breakdowns, repairs, and complaints.

Coordination:

- Manage interactions between service providers and site occupants/clients

- Plan (access to sites, availability of occupants) interventions and deliveries at the various sites

- Ensure the traceability of interventions

Administrative management :

- Ensure the management of the service provider's billing

- Manage the contractual aspects and amendments

Quality, Health, Safety and Environment:

- Ensure that QHSE procedures and operating methods are followed

- Organize the development of prevention plans with all service providers and ensure their follow-up.

- Monitor security-related clearances and authorizations

Ensure that personnel are trained, authorized, and capable of performing the work.

Your assets

You have a two- or three-year college degree in business or equivalent and have proven initial experience in coordinating and managing large-scale client accounts/contracts.

You are thorough, adaptable, pragmatic, and curious. Your ability to work well in a team and your strong interpersonal skills are well established.

As a hands-on person, you are known for your tenacity and independence.

You have good writing skills and are proficient in office software.

Previous experience in the cleaning industry would be an advantage.

Joining Onet also means embracing the values of listening, respect and boldness that underpin our Group and guide our day-to-day actions.

Onet has been committed to diversity and disability for many years. Onet recruits and recognizes all talents.

Our business

Onet, a French family-owned group founded in 1860, is an international player in engineering and services. Its more than 70,000 employees work every day to help create ever healthier, safer and more reliable environments.

More about Onet

As France's No. 1 player in Cleaning and Services, we work every day to maintain the hygiene and cleanliness of places of work, transport, healthcare, education, leisure... Our cutting-edge tools and methods support our teams on a daily basis, ensuring our position as a benchmark in the cleaning market. With 62,000 employees and 180 locations worldwide, Onet Cleaning and Associated Services is part of the Onet Group.

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