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Ille et Vilaine (35)
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We are hiring for our Le Havre office:
Customer care coordinator F/H
As part of the Le Havre office, you will be responsible for overseeing the planning and operational execution of projects within your scope.
As a field manager, you are the interface between client teams and operations teams and subcontractors/co-contractors.
Your main tasks will be as follows:
Operation :
Manage multiservice provisions (e.g., cleaning, floral decoration, water coolers, coffee services, green spaces, etc.).
- Oversee and manage external service providers (subcontractors / co-contractors).
- Benchmark and optimize contracts with various service providers.
- Identification and development of additional sales opportunities.
- Create, update, and monitor quality indicators.
Analyze activity reports and lead periodic meetings.
- Verify the eligibility of services.
- Monitor supplies, consumption, breakdowns, repairs, and complaints.
Coordination:
- Manage interactions between service providers and site occupants.
- Schedule interventions and deliveries across various sites, considering site access and occupant availability.
Ensure traceability of interventions.
Administrative management :
- Ensure service provider invoice management
- Manage contractual aspects and amendments
Quality, Health, Safety and Environment:
- Ensure that QHSE procedures and operating methods are followed.
- Orchestrate the development of prevention plans with all service providers and ensure their diligent implementation and monitoring.
- Monitor safety-related accreditations and authorizations.
Ensure that personnel are trained, authorized, and capable of performing the work.
You have a two- or three-year degree in business and/or management or equivalent, and you have proven experience in coordinating and managing client accounts and contracts.
You are thorough, adaptable, pragmatic, and curious. Your ability to work well in a team and your strong interpersonal skills are well established.
As a hands-on person, you are known for your tenacity and independence.
You have good writing skills and are proficient in office software.
Previous experience in the cleaning industry would be an advantage.
Joining Onet also means embracing the values of listening, respect and boldness that underpin our Group and guide our day-to-day actions.
Onet has been committed to diversity and disability for many years. Onet recruits and recognizes all talents.
