Job Opening: Customer Service Coordinator (M/F) – Permanent Position – Saint-Nazaire (M/F) Permanent Position Loire-Atlantique (44)

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Offer description

Your mission

Customer Service Coordinator (M/F) – Permanent Position – Saint-Nazaire

As part of the expansion of our Facility Management operations, we are seeking a Client Relations Coordinator (M/F) to support the implementation and operational management of a major client contract in the Saint-Nazaire area.

Position available as part of a planned market launch.

The position is based at the client's site in Saint-Nazaire and requires 100% on-site work.

Job conditions

Contract: Permanent contract (CDI)
Status: Executive
Location: Saint-Nazaire, at the client’s site
Organization: 100% on-site position
Reports to: Contract Manager(s)
Desired start date: August 3, 2026
Compensation: €3,071 gross per month over 13 months, or approximately €39,923 gross per year

Your mission

Reporting to the Contract Manager, you will serve as the primary point of contact for the client and the operational teams. You will help ensure the smooth delivery of services, monitor contractual commitments, and maintain the quality of the client relationship on a daily basis.

In this role, your main responsibilities will be as follows:

Customer Relationship Management

Serve as the daily liaison between the client, the Contract Manager(s), operational managers, and field teams;
Collect, analyze, and track customer requests;
Ensure that requests are handled properly and that processing deadlines are met;
Prepare for and participate in client follow-up meetings;
Help maintain a smooth, professional, and responsive customer relationship.

Operational Coordination

Monitor the proper performance of the services specified in the contract;
Coordinate activities with internal teams and the various on-site personnel;
Help monitor operational priorities and specific client requests;
Identify discrepancies, malfunctions, or areas requiring attention;
Notify the Contract Manager(s) in the event of difficulties or sensitive situations;
Participate in the implementation of corrective and preventive actions.

Reporting and Monitoring of Key Performance Indicators

Collect and consolidate the information needed to monitor the contract;
Update dashboards and performance metrics;
Prepare reporting materials for the client and management;
Monitor the action plans and follow up with the relevant contacts as needed;
Contribute to the analysis of results and the continuous improvement of services.

Quality, Safety, and Continuous Improvement

Ensure compliance with internal procedures, customer requirements, and applicable on-site safety rules;
Participate in quality monitoring of the services provided;
Take the initiative to suggest ways to improve organization, communication, and service quality;
Contribute to customer satisfaction and the company's positive image on the website.

Your assets

Ideally, you have a proven track record in a role involving coordination, customer support, contract management, business services, Facility Management, industrial environments, janitorial services, industrial cleaning, cleaning at large construction sites, or multi-service operations.

Experience in a shipyard, large industrial facility, production site, or demanding client site would be particularly valued.

You are comfortable with customer relations and know how to work with a variety of stakeholders: customers, management, field teams, support functions, and partners.

You are recognized for :

Your commitment to customer service;
Your attention to detail and organizational skills;
Your ability to handle multiple tasks simultaneously;
Your responsiveness and ability to prioritize;
Your interpersonal skills and diplomacy;
Your ability to raise issues, report on them, and propose solutions;
Your proficiency with office software, particularly Excel, Outlook, and reporting tools.

Education and Experience

With a degree ranging from a two-year post-secondary program to a five-year post-secondary program in the fields of business administration, customer relations, operations management, business services, Facility Management, janitorial services, industrial cleaning, contract management, or an equivalent field, you ideally have some prior experience in a similar position.

Applications from candidates with significant experience in operational coordination, customer service, service management, on-site supervision, janitorial services, industrial cleaning, or large construction sites will also be considered, even without a specific degree.

Equivalent experience gained in the field will be fully recognized.

You will join a well-organized company that is well-known in the business services sector, in a key role at the heart of customer relations and operational coordination.

This position will allow you to work in a dynamic, demanding, and stimulating environment, in direct contact with clients and field teams.

Are you interested in taking on a role involving coordination, customer support, and operational management?

Submit your application now.

Our business

Onet, a French family-owned group founded in 1860, is an international player in engineering and services. Its more than 70,000 employees work every day to help create ever healthier, safer and more reliable environments.

More about Onet

As France's No. 1 player in Cleaning and Services, we work every day to maintain the hygiene and cleanliness of places of work, transport, healthcare, education, leisure... Our cutting-edge tools and methods support our teams on a daily basis, ensuring our position as a benchmark in the cleaning market. With 62,000 employees and 180 locations worldwide, Onet Cleaning and Associated Services is part of the Onet Group.

Offer description

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