Job offer Cleaner F/H CDI Saône et loire (71)

Job description:
In accordance with the rules and procedures in force within the Company, this role involves assisting the Customer Manager in managing a customer portfolio by ensuring the quality of commercial commitments, while guaranteeing the monitoring and delivery of services.

Your main tasks will be to:
- Organize cleaning services, ensuring the quality of execution and the profitability of the contract
- Lead the teams: replacements, monitoring, check-ins, recruitment, integration, training
- Be the primary point of contact for the customer on a daily basis
- Quickly resolve or escalate requests and/or complaints made by the customer
- Coordinate and implement actions to improve work organization
- Collect all information useful for customer satisfaction and market expansion
- Ensure compliance with safety procedures and rules

Know-how:
- Identify and report to management on improvement solutions to be implemented on a site
- Participate in the recruitment of operational staff for replacements
- Communicate useful information to teams to ensure the proper execution of services using appropriate means
- Organize your schedule according to priorities and objectives
- Report all field requests (customers/employees) to management
- Ensure a positive social climate
- Conduct and formalize professional interviews.

Knowledge:
- Master cleaning techniques
- Have a thorough understanding of the specific context of each site entrusted to you
- Participate in the calculation of commercial estimates and the increase in turnover by identifying additional sales
- Apply and enforce rules relating to hygiene, quality, safety, and respect for the environment
- Master the use of Windows Office, applications, software, and internal ERP systems.

Profile description:
Ideally, you will have a Bac Pro HPE or CQP Site Manager (Cleaning Branch) qualification and experience in a similar position. You are proficient in IT tools (Word, Excel, etc.). With excellent interpersonal skills and a rigorous approach, you are a good manager, independent, proactive, organized, dynamic, and make customer satisfaction your priority.

Immediate availability

Days worked : Monday, Tuesday, Wednesday, Thursday and Friday (occasionally Saturday depending on operational requirements)

Your assets

Ideally, you will have previous experience in a similar position in the cleaning sector.

You are recognized for your organizational skills, autonomy and ability to listen.

Reactivity, adaptability and discretion will be major assets with your colleagues and customers.

Joining Onet also means embracing the values of listening, respect and boldness that underpin our Group and guide our day-to-day actions.

Onet has been committed to diversity and disability for many years. Onet recruits and recognizes all talents.

Our business

Onet, a French family-owned group founded in 1860, is an international player in engineering and services. Its more than 70,000 employees work every day to help create ever healthier, safer and more reliable environments.

More about Onet

As France's No. 1 player in Cleaning and Services, we work every day to maintain the hygiene and cleanliness of places of work, transport, healthcare, education, leisure... Our cutting-edge tools and methods support our teams on a daily basis, ensuring our position as a benchmark in the cleaning market. With 62,000 employees and 180 locations worldwide, Onet Cleaning and Associated Services is part of the Onet Group.

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