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Pays de la Loire
Eure (27)
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Rhône (69)
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ONET Propreté et Facility Services is recruiting a :
Workplace Coordinator (M/H)
Reporting to the Site Manager, you will support him/her in the day-to-day management of the site, customer requests and the monitoring of performance indicators, while ensuring that objectives (customer relations, productivity, quality, safety) are met within your scope.
Main tasks :
As Workplace Coordinator, you will act as an ambassador for the smooth running of our workspaces, and as a privileged contact for internal customers and visitors. As such, your duties will include :
Be the first point of contact for all internal customer requests and complaints
Make a daily round to ensure the cleanliness and visual and functional quality of the facilities provided
Coordinate with the Facility Management team on all matters relating to the buildings and technical installations
Be the direct contact at reception for all customer requests and events organized on site
Actively monitor service quality in the field and report any non-compliance or possible improvementscompliance or possible improvements
Manage the purchase and resale of various services using in-house software
Manage FMS (Facility Management System) tickets
Monitor, coordinate and supervise external service providers present on site
Plan, organize, promote and lead internal events in conjunction with the relevant teams
Ensure confidentiality of information and subjects handled
Participate, on an ad hoc basis, in other missions entrusted by the Site Manager
Know-How (Technical skills) :
Good command of IT and office automation tools: Excel, PowerPoint, Outlook
Good drafting of professional emails
Good understanding of customer procedures and compliance with instructions
Good command of Onet's internal software
Professional English required (oral and written exchanges)
Human qualities :
People skills are essential for this position. You'll be the face of the site every day.
Impeccable presentation, posture and discourse adapted to a banking environment
Professionalism and a strong sense of customer service
Autonomy in the organization of tasks and ability to take initiatives
Smiling, warm, able to create a climate of trust
Great empathy and interpersonal intelligence
Creative and solutions-oriented: able to make proposals to improve the daily lives of occupants
Ability to adapt quickly to the context, the people involved and the corporate culture.
-With at least 3 years' experience in a similar position, supporting a Site/Operations Manager in the operational management of his or her teams.
-You're flexible and organized, with excellent interpersonal skills and the ability to react quickly to unforeseen circumstances, and you're genuinely involved in the field.
-Recognized for your dynamic and unifying nature, you know how to manage and mobilize your teams in a matrix organization.
-Good written and spoken English would be a real asset for this position.
-You're looking for a real career path that will enable you to evolve in a world where autonomy, responsiveness, professionalism and human values are at the heart of performance.
Joining Onet also means embracing the values of listening, respect and boldness that underpin our Group and guide our day-to-day actions.
Onet has been committed to diversity and disability for many years. Onet recruits and recognizes all talents.
