2026 Customer Satisfaction Survey: 96% of our customers are satisfied with our services

Recognition of Our Teams’ Commitment

Conducted among all of our clients, this survey highlights the key strengths of our support:

• 98% satisfaction with our agents' interpersonal skills;
• 96% for the availability and responsiveness of our teams;
• 95% for our employees' expertise;
• 95% for the quality of the equipment, uniforms, and material resources provided;
• 93% for the competence and efficiency of our teams.

These results reflect our employees’ daily dedication and their ability to meet our clients’ operational needs with professionalism, attention to detail, and a commitment to service.

A customer relationship based on trust and close ties

Beyond satisfaction metrics, this survey highlights the importance of the quality of the relationships we maintain with our clients. Listening, responsiveness, adapting to operational constraints, and a commitment to continuous improvement form the foundation of our commitment. Every piece of feedback we receive helps us better understand our partners’ expectations and enrich our approach to improvement so that we can deliver ever greater value to them.