Job Opening: Customer Experience Ambassador (M/F) – Permanent Position

Want to make a difference? Here’s your chance to make a positive impact at a global leader in financial services by creating experiences that strengthen the connections between people and the places where they work.

You’re always ready to go above and beyond, with a positive and proactive attitude! You’re organized, detail-oriented, and have a confident and outgoing personality, which allows you to build strong, trusting relationships with your colleagues and visitors. You enjoy working as part of a team and helping others succeed.

MAIN OBJECTIVE

Reporting to the front office manager, you will be responsible for ensuring that every interaction is pleasant, engaging, and personalized. You will serve as an ambassador for the brand’s values and culture, embodying a commitment to service excellence in everything you do.

RESPONSIBILITIES

Anticipate and respond to guests’ requests with discretion and efficiency. Coordinate with various departments to ensure a flawless experience. Arrange transfers, reservations, activities, and special requests. Keep track of guests’ preferences and habits. Monitor the quality of services provided. Maintain the establishment’s standards of excellence and confidentiality.

IN EVERYDAY LIFE

Site visits, inspections, discussions with colleagues, and organizing events account for 70% of your time; the rest of your day will be spent on administrative tasks.

Light lifting required (ability to lift up to 10 kg).

Ability to work under pressure and meet deadlines during busy periods.

Excellent proficiency in Microsoft Office applications (Excel and PowerPoint); training in client tools is planned.

Qualifications

Proven experience as a butler or in the luxury hospitality industry.
Excellent presentation and attention to detail.
Discretion, courtesy, and professionalism.
Fluency in French and English; knowledge of any other languages is a plus.
Strong organizational skills and the ability to manage priorities.
Commitment to customer service and a team-oriented attitude.

Your assets

With a background in catering/hospitality, you have significant experience in a similar position.
You have a good level of English.
With excellent interpersonal and service skills, you are adaptable, dynamic and have a constant eye for detail with your customers.
You are also recognized for your rigor and organizational skills.

Joining Onet also means embracing the values of listening, respect and boldness that underpin our Group and guide our day-to-day actions.

Onet has been committed to diversity and disability for many years. Onet recruits and recognizes all talents.

Our business

Onet, a French family-owned group founded in 1860, is an international player in engineering and services. Its more than 70,000 employees work every day to help create ever healthier, safer and more reliable environments.

More about Onet

As France's No. 1 player in Cleaning and Services, we work every day to maintain the hygiene and cleanliness of places of work, transport, healthcare, education, leisure... Our cutting-edge tools and methods support our teams on a daily basis, ensuring our position as a benchmark in the cleaning market. With 62,000 employees and 180 locations worldwide, Onet Cleaning and Associated Services is part of the Onet Group.

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