Job offer CUSTOMER SERVICE ASSISTANT (000142) F/H - ALTERNANCE Alternance Bouches du Rhône (13)

Create dashboards, monitor and analyze indicators (Excel)
Create administrative processes, update them and distribute them to the network
Prepare presentation materials for monthly meetings
Management tools:
BBL: a customer area dedicated to managing services, as well as a document center for exchanging documents.
QA: quality controls, inspection reports, intervention reports, work orders
JUSTIME: control and monitoring of absences
DRIVE: document sharing and updating
Create, feed and update tracking files (Excel)

Harmonize management and control tools

Forward requests and complaints to agencies, ensure follow-up and follow-ups

The objectives are as follows:

- Centralize customer management
- Facilitate communication with customers and increase efficiency
- A single point of entry, personalized mailboxes, a privileged and responsive contact person
- Optimal handling of requests and complaints
- Better traceability of customer requests
- Alert to recurring difficulties and customer dissatisfaction
- Relieve Key Account Managers and enable them to develop their business
- Harmonize management and steering tools
- Guarantee process compliance and uniformity
- Centralized reporting

Your assets

Your profile:

You have a very good knowledge of Excel.

You are rigorous, autonomous, responsive and have strong interpersonal and organizational skills.

Our business

Onet, a French family-owned group founded in 1860, is an international player in engineering and services. Its more than 70,000 employees work every day to help create ever healthier, safer and more reliable environments.

More about Onet

As France's No. 1 player in Cleaning and Services, we work every day to maintain the hygiene and cleanliness of places of work, transport, healthcare, education, leisure... Our cutting-edge tools and methods support our teams on a daily basis, ensuring our position as a benchmark in the cleaning market. With 62,000 employees and 180 locations worldwide, Onet Cleaning and Associated Services is part of the Onet Group.

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