Job Opening: Airport Manager – Passenger Experience, Roissy CDG (M/F), Permanent Position, Val-d'Oise (95)

Reporting directly to the Operations Director, you will be responsible for the profit center and ensuring the smooth operational, human resources, and financial management of our projects at the Roissy Charles de Gaulle platform.
As the true conductor of operations, you will lead the teams in the field, ensure customer satisfaction, and actively contribute to the development and performance of the business.

Your main tasks

Operational Management:

Plan, organize and coordinate operations on the platform's various worksites.
Guarantee the proper execution of services in compliance with contractual commitments, deadlines and quality.
Ensure rigorous monitoring of performance indicators and propose actions for continuous improvement.

Team Management and Supervision:

Manage, lead and support operational teams.
Recruit, train and evaluate employees.
Encourage motivation, cohesion and skills development in teams.

Financial Management and Performance:

Manage the profitability of the profit center: monitor budgets, control costs and optimize resources.
Analyze discrepancies and implement corrective actions.
Participate in drawing up business forecasts and investment plans.

Quality, Health, Safety, and Environment (QSSE):

Ensure that QSSE procedures are followed and that teams in the field are safe.
Promote safety culture and continuous improvement approach.

Customer relations and reporting :

Develop and maintain a relationship of trust with customers.
Ensure the satisfaction, loyalty and development of the customer portfolio.
Produce regular, structured reports for General Management.

Your assets

You have an engineering degree or equivalent.
You have at least 5 to 7 years of significant experience in operations management and team leadership, ideally in the airport, industrial, or logistics sectors
You have solid financial management and profit center management skills.
You have a good command of office automation tools and are comfortable with reporting systems.
You are recognized for your leadership, rigor, organizational skills and results orientation.
You have excellent interpersonal skills and a keen sense of customer service.
You are fluent in English and have a solid understanding of the principles of Lean Management.

Additional information:

Location: Roissy Charles de Gaulle hub

Status : Executive

Reports to: Director of Operations

Type of contract: CDI

Compensation: Based on qualifications

Onet has been committed to diversity and disability for many years. Onet recruits and recognizes all talents.

Our business

Onet, a French family-owned group founded in 1860, is an international player in engineering and services. Its more than 70,000 employees work every day to help create ever healthier, safer and more reliable environments.

More about Onet

For over 55 years, Onet Airport Services has been a major partner of major international airlines and French airports. Our teams work with customers on all types of aircraft (commercial, cargo or private), on baggage management, on all runway and crossing services, and on cleaning services. Onet Airport Services is part of the Onet Group, a service and engineering group with 80,000 employees.

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