Job Opening: Reception Department Manager, Permanent Position, Paris (75)

We are looking for a Reception Department Manager to report to the Onet Accueil agency in the Île-de-France region and work at a client site located in La Défense. Yourmain responsibilities will be as follows:

Ensure that the service is provided in accordance with the specifications, processes, internal management rules, and applicable standards;
Ensure the quality and consistency of services;
Plan ahead and put in place the necessary human, material, and technical resources;
Ensure the smooth operation of on-site services and customer satisfaction;
Ensure compliance with regulations;
Ensure the implementation of and compliance with the contract, as well as the financial management of resources;
Comply with and ensure compliance with the general and site-specific guidelines approved by the company;
Help develop and adapt the site's guidelines and monitor their updates;
Identify and propose corrective measures for any discrepancies in the service identified by the client;
Help prepare for and facilitate quality meetings;
Contribute to the ongoing improvement of safety on the site, taking into account the resources available to him or her;
Ensure reporting on: quality, safety guidelines, incidents, etc.

Supervision:

Provide guidance to employees and set an example;
Listen to staff to anticipate problems and find solutions;
Ensure that employees are trained, authorized, and capable of carrying out their assignments;
Be responsible for organizing, planning, and conducting training programs (initial and refresher courses) and ensuring that all employees receive the necessary knowledge updates. Ensure that knowledge is assessed
Plan the total number of staff required for the service and provide the information needed to process payroll;
Plan for and manage absences;
Participate in recruitment efforts;
Welcome new hires;

Your assets

Excellent interpersonal skills: courtesy, elegance, tact, discretion, friendliness, politeness, a smile;

Self-control;

Neat presentation;

Ability to communicate effectively and convey information clearly, both verbally and in writing;

Knowledge of communication and office software (Internet, email, word processing)

and spreadsheet);

Fluent in both spoken and written French; good articulation;

Proficiency in English;

The diligence required for the job and punctuality;

Sense of responsibility and ability to act independently;

Discretion and adherence to instructions;

Ability to handle unexpected events and/or crisis situations;

Knowledge of the company;

Familiarity with the company's environment in order to provide directions to visitors as needed (line of

(bus, subway, taxi stand, restaurant, etc.);

Our business

Onet, a French family-owned group founded in 1860, is an international player in engineering and services. Its more than 70,000 employees work every day to help create ever healthier, safer and more reliable environments.

More about Onet

Corporate reception, event reception, PHMR reception and assistance: our hosts and hostesses welcome with professionalism, a smile and expertise, to provide the best possible visitor experience, whatever the environment. Onet Accueil is part of the Onet Group, an international service and engineering group with 80,000 employees.

Are you interested in this offer?

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