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855 available offers
  • IS Support Technician F/H
  • Ref : 2025-14922
  • Marseille
  • CDI
  • Today
City
Marseille
Activity
Cross-functional activities
Function
IT / si
Contract type
CDI
Working hours
Full-time
Compensation

Offer description

Your mission

Onet is recruiting an IS Support Technician F/H to strengthen its Helpdesk teams.

 

Based at our head office in Marseille (9th arrondissement) and reporting to the Helpdesk Coordinator, your responsibilities will be twofold:

 

Technical interventions:

  • Handling telephone calls, e-mails and other information sources
  • Input, qualification and processing of files (incidents or requests)
  • Provide first-level support for group applications
  • Refer unresolved or out-of-scope cases to the appropriate departments
  • Track and trace files through to resolution

 

Expertise:

  • Participate in the acceptance of new applications and new versions
  • Participate in the department's communication activities, in particular the drafting of user manuals
  • Analyze files, then define, propose or implement improvement actions
  • Contribute to user training
  • Draw up and update the necessary procedures
  • Ensure proper application of specific procedures relating to branch/site movements (creations/modifications and closures). 
Your assets

With a higher education in IT, you have at least 3 years' experience in a similar position in a company.

 

You have a good knowledge of Windows environments, networks and telephony.

 

You are highly adaptable and analytical, and enjoy working as part of a team.

 

With the aim of guaranteeing optimal operation for users, you are a good listener, autonomous and proactive.

 

Onet has been committed to diversity and disability for many years. Onet recruits and recognizes all talents.

Our business

Onet, a French family-owned group founded in 1860, is an international player in engineering and services. Its more than 70,000 employees work every day to help create ever healthier, safer and more reliable environments.
More about Onet
Onet is an international services and engineering group. Our diversified offering (Cleaning, Security, Hospitality, Logistics, Airport Services, Nuclear Engineering and Services, Technical Building Maintenance) spans several countries and draws on the expertise of our 80,000 employees. Our mission is to deploy our energies and resources to help create ever healthier, safer and more reliable environments.

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