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We are looking for a Host or Hostess to work with the Onet Accueil agency in the Île-de-France region, to be stationed at a client site located in La Défense. Yourmain responsibilities will be as follows:
Provide on-site assistance to new users by verifying that certain prerequisites for granting access have been met;
Ensure the issuance of access credentials and associated badges;
Provide guidance, answer questions, keep visitors and/or customers waiting, and direct them;
Ensure that requests are processed and that access and the associated badges are prepared;
Ensure that arrangements are made to welcome new arrivals and service providers;
Ensure that files are organized and archived;
Answer incoming phone calls;
Notify the Site Manager of any problems;
Ensure the traceability of operations according to customer needs by maintaining a table of statistics;
Desired Profile and Required Skills
Excellent interpersonal and customer service skills: courtesy, poise, friendliness, tact, discretion, and a smile.
Strong self-control and the ability to handle situations calmly and professionally.
Well-groomed appearance and impeccable professional demeanor.
Excellent communication skills, both verbal and written, with a strong ability to convey information clearly and accurately.
Proficient in office and computer software: web browsing, email, word processing, and spreadsheets.
Fluent in French, both spoken and written, with excellent articulation.
Good command of English, enabling the candidate to welcome and assist an international clientele.
Rigor, organization, and punctuality in carrying out assignments.
Sense of responsibility, autonomy, and ability to take initiative while adhering to procedures.
Professional discretion and strict adherence to instructions and confidentiality.
Ability to handle unforeseen events, deal with sensitive situations, and respond effectively in crisis situations.
Ability to familiarize oneself with information regarding the company and its operations.
Good knowledge of the site’s geographic surroundings in order to effectively inform and guide visitors (public transportation, taxi stands, restaurants, local services, etc.).