Job Opening: GDS CPTS Customer Service Representative (001347) M/F - Fixed-Term Contract

As part of the Key Accounts team within the Prodim Business Unit, you will be working on a reorganization project. This fixed-term contract is part of an effort to update key account client contracts and renegotiate pricing, amid highly volatile markets.

You will work closely with the Key Accounts, Tender, and Proposal Management teams, as well as internal support functions.

Key Account Contract Management:

- Prepare all documents required for the contract update (amendments, analytical materials, summary documents).

- Analyze existing pricing terms and recommend changes in consultation with the Product Management Department.

- Update sales proposals based on customer needs, in coordination with the designated Key Account Manager.

- Maintain and ensure the reliability of the central key account management database (contract tracking, customer data, metrics).

Customer Management:

- Attend client meetings alongside Key Account Managers.

- Draft meeting minutes and follow up on action plans.

- Update customer administrative records.

- Coordinate the activities of various internal departments (sales, product development, finance, operations) to ensure optimal service quality and compliance with contractual obligations.

Your assets

- Holder of an advanced degree (4- or 5-year program) from a business school or university.

- Previous experience (including internships or work-study programs) in a B2B sales environment, account management, or sales roles is preferred.

- Excellent proficiency with computer software, particularly Excel.

- Attention to detail, analytical skills, and organizational skills.

- Strong interpersonal skills, a team-oriented attitude, curiosity, and the ability to interact with a diverse range of people.

Our business

Onet, a French family-owned group founded in 1860, is an international player in engineering and services. Its more than 70,000 employees work every day to help create ever healthier, safer and more reliable environments.

More about Onet

Prodim distributes products and equipment dedicated to hygiene and cleaning professionals. Our strength lies in combining the dynamism and agility of a human-scale SME with the resources and advantages of a major Group. Prodim is part of the Onet Group, an international services and engineering group with 80,000 employees (Cleaning, Security, Hospitality, Logistics, Airport Services, Nuclear Engineering and Services, Technical Building Maintenance).

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